Topic Spill

Where my ideas meet reality.

Topic Spill Meme| Customer Service Rep VS The Angry Customer

Customer Service Rep And Angry Customer

Too quickly we forget that there is a person on the other end of the phone. We all assume customer representatives are robots programmed to be immune to our insults. Of course we expect them to be emotionless because they are paid to hear us bitch them out. The truth of the matter is they are typically your last line of defense in getting your way.

Have you heard the old saying, “You catch more flies with honey than vinegar.” It’s true, if you present your position in a calm manner the customer service representative will be more inclined to want to go out of their way to resolve your complaint. If you are kind to them they will look for ways to help you.

By all means be assertive but don’t belittle them and treat them as your punching bag. They deserve your respect as much as you demand theirs.

6 Comments

  1. Kendall

    I try to always remember, it isn’t the person on the phone’s fault, so I shouldn’t take it out on them…. unfortunately that doesn’t always work!

    Reply
    1. IAMM3Z

      It doesn’t work for me either. That’s why I make my fiance call all companies on my behalf. He’s so much better at it than I am. I just admitted defeat and I refuse to call companies any more.

      Reply
  2. Misfit Mama Reviews

    Being on the receiving end of complaints, it is always very much appreciated when customers articulate their complaints in a calm, respectful manner – partly because it is so rare! But mostly because what they’re complaining about isn’t my fault.

    Reply
    1. IAMM3Z

      I agree with you Misfit Mama. It’s so rare that when it does happen you take notice and try your best to resolve their concern.

      Reply
  3. Misfit Mama Reviews

    Reblogged this on Misfit Mama Reviews and commented:
    Being on the receiving end of complaints, it is always very much appreciated when customers articulate their complaints in a calm, respectful manner – partly because it is so rare! But mostly because what they’re complaining about isn’t my fault.

    Reply
  4. Pingback: Have you found what you are looking for on Topic Spill? | Topic Spill

Leave a Comment

Your email address will not be published. Required fields are marked *

%d bloggers like this: